How do we secure our booking and what's the payment process?

Published 1 month ago

How to Secure Your Booking & The Payment Process

Booking your event with Mobile Disco Network is designed to be a secure, transparent, and stress-free experience. As a Trading Standards Approved service, we follow a strict code of conduct to ensure your investment is protected from the moment you enquire.

Step 1: Check Availability & Get Your Proposal

Everything starts with our Instant Online Booking System.

Action: Enter your event date on our website to check availability in seconds.

Proposal: You will receive a customised professional proposal via email, tailored to your specific event (Wedding, Birthday, Corporate, etc.), with transparent, all-inclusive pricing.

Step 2: Review Your 100% Secure Contract

Once you’ve chosen your package, we provide a formal, legally compliant contract.

Accountability: We offer a Zero-Cancellation Guarantee. Because you are booking directly with Tim (the owner and DJ), you have total peace of mind that your date is safe.

Documentation: You will receive official invoices and receipts for every transaction, ensuring a clear paper trail.

Step 3: Pay the Booking Fee (Deposit)

To officially lock in your date and take it off our calendar, a booking fee is required.

Secure Payments: We use encrypted payment methods including Stripe, PayPal, VISA, and BACS (Bank Transfer).

Confirmation: As soon as the deposit is paid, your booking is 100% secured. You will gain immediate access to your Secure Online Client Portal.

Step 4: Managing Your Balance

We believe in flexibility to help you manage your event budget.

Final Balance: Your remaining balance is typically due before the event date (refer to your specific package invoice for the exact deadline).

Instalment Plans: We are proud to offer flexible monthly instalment plans that let you spread the cost of your entertainment leading up to the big day.

Exclusive Access: Your Online Client Portal

Once your booking is secured, your personal portal becomes your "event hub" where you can:

Submit Playlists: Tell us your must-play tracks and "do not play" songs.

Event Planning: Access our complimentary event planner and AI tools to help coordinate your night.

Safety Paperwork: Instantly download our £10 Million Public Liability Insurance (PLI) and PAT Testing certificates for your venue's records.

Our Personal Promise: With nearly 50 years of experience and no cancellations since 1976, we guarantee a premium, personal service from the first click to the final song.