Our goal is to make your event planning as smooth and stress-free as possible. Our Secure Client Portal is designed to be intuitive and user-friendly, allowing you to manage every detail of your party in one place. However, if you do need a helping hand, we are always here to assist.
How to Contact Technical Support for Your Client Portal
If you encounter any issues logging in, navigating the features, or updating your event details, please reach out to us directly. Tim is available to guide you through the process and ensure your planning stays on track.
Two Ways to Get Help
Raise a Support Ticket: For non-urgent technical questions or administrative updates, you can contact our dedicated Support & Help Desk. Once logged in, you can create a ticket to track your request.
Instant Support: For immediate assistance, you can call Tim directly. This is often the fastest way to resolve login issues or quick questions while you are working on your event planner.
Direct Support Contacts
Office Tel: 01760 722283
Mobile (Instant Help): 07796 565918
Email: info@mobiledisconetwork.com
➡️ Sign Up or Login to Your Support Account
What Can the Support Portal Help With?
Our support system is built to handle a variety of tasks to keep your event planning effortless:
Account Access: Help with password resets or recovering your login email.
Playlist Assistance: Guidance on using the interactive music builder or the Guest Request system.
Event Scheduling: Support for updating your "Party Flow" or cake-cutting timings.
Safety Documentation: Assistance downloading your venue's required £10M Public Liability Insurance or PAT Testing certificates.
Financial Tracking: Accessing professional invoices and payment receipts.
Professional & Easy Booking
Our entire procedure is designed to be professional and easy to follow. From your initial instant quote to the final dance, the portal and our help desk act as your dedicated event assistant.
Ready to Start Planning?
As Norfolk’s only Trading Standards Approved DJ service, we are committed to providing not just great music, but exceptional customer service and technical support.